GSM operators and poor customer service

It is unfortunate for more than 160 million subscribers to the Global system for Mobile Communications (GSM) in Nigeria that the regulatory systems, specifically the Nigerian Communications Commission (NCC) and the Consumer Protection Council (CPC) appear to have turned deaf ears to persistent complaints about poor customer service of all the GSM providers in the country.

There have been so many colloquia and town halls on poor customer service.

The operators have been commanded to desist from so many bad practices including unsolicited promotion messages, outright truncated calls and now mediocre data services.


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